FAQ

  • Are you licensed, insured and current on workers compensation insurance?
    • Yes! All our documents are available for your review upon request. You can also go to here to view our current state documentation. License # FLYINCP112R2
  • How long have you been in business?
    • Dustin Wilson founded Flying Colors Painting Co. in 1980. He is still the owner and is actively involved with day to day operations.
  • How do I get an estimate scheduled?
    • To schedule an estimate for your project, click here or call (360) 491-6911. In most situations we give you a complete, printed estimate at the time of the appointment. If a printed estimate is not possible at that time, we mail, email, or fax it to you as soon as possible.
  • How will you schedule my project?
    • After a bid is accepted, we will contact you to schedule the project. If you have time sensitivity, please let the estimator know during your appointment. For commercial work, we can arrange weekend and holiday scheduling if needed.
  • What is our timeline for starting my project?
    • This common question has a complicated answer. For exterior projects weather will impact scheduling. We will call you to setup a wash, then expect another call to establish a start date. For interior projects it is much easier to set a fixed start and completion date. After a contract is signed, expect a call to establish a timeline. If you have date sensitivity, please discuss this during the initial estimate appointment. 
  • Is there a warranty?
    • On most projects we warranty the labor and materials for 3 years.  Mildew, decks, caulking and horizontal surfaces for one year.
  • How are payments handled for projects?
    • Payment is due upon completion of the project. We do not require money upfront!
  • How will additional charges be addressed?
    • If additional work is required or requested it will be done at a set agreed upon hourly rate, plus the cost of materials. This total will be added onto the final invoice that will be sent out at the completion of the job.   
  • Do you have a list of client references? 
    • You are welcome to check our reviews on Angie’s List, Facebook, Google , Houzz, Yelp or any other online source. We also have thousands of customer reviews on file that you may review upon request. We have also received the award for Best Painter by Best of South Sound for the past 5 years. 
  • Who is on-site managing my project on a daily basis, and who is ultimately responsible for my job?
    • You will have a crew leader assigned to your job. That crew leader reports directly to the project manager Murph. He typically visits every job site once a week to address any issues that may arise.
  • Will I have a dedicated team working on my job?
    • Typically, the crew that starts a job will be involved through completion. There may be acceptations where members of the crew rotate through so they can provide their expertise. All our painters are background checked and skilled craftspeople who are polite, friendly, neat, and efficient. Their goal is to provide you the best professional painting services available.
  • How do you communicate with your customers? How often and by what method?
    • Communication is handled via phone calls, email and in person. If you have a preferred form of communication please let us know and we will do our best to accommodate. 
  • What is a typical work day?
    • Painters will typically arrive at 8am and begin their day by setting up their tools and the work space. Most often the work day will end between 3 or 4pm. In most cases the work can be adjusted to meet scheduling demands.
  • How you maintain a clean and safe job site?
    • Our crews are safety trained and our crew leaders are CPR certified. Throughout the day crews will take time to clean and adjust safety equipment as needed.
  • Can I save money by purchasing my own paint?
    • No. Even when paint is on sale our purchasing power helps us buy paint below sale prices. We don’t make money on buying paint, so let us leverage our buying power to help you!
  • How do you stay current and on top of trends?
    • We are a part of several trade organization such as the Academy for Professional Painting Contractors and Olympia Master Builders Association. In addition to that, we regularly receive training from our paint suppliers. 
  • What paint do you use?
    • In most cases, we use top-quality acrylic paints from Sherwin-Williams, Kelly-Moore (Miller), or Rodda. If you have a preference as to a specific product you would like used, just inform the estimator at your consultation and we can factor that in the bid.
  • How will you clean up at the end of the day? How and where will tools and materials be stored if the job spans multiple days?
    • End of day cleanup will depend on the job type and situation. It is our desire that there be no unnecessary mess or tools left in any work space. Most if not all equipment will be loaded back into our vans at the end of the day. Any garbage will also be removed from the property.
  •  What steps will you take to protect my property?
    • Our crews will take the time to cover and protect areas that are not going to be painted. For exterior, plants, grass, trees or a neighbor’s house will be covered and protected if necessary. In some cases, you may be asked to trim vegetation away from your home before the job starts. For interior work, painters will close off rooms with plastic, use drop cloths and mask any areas that require protection.
  • What is the procedure of a typical interior paint job?
    • Getting Started - You will need to select colors and sheen at least one week before painting. Regarding furniture: You do micro, we do macro. You remove items from walls, smaller items from the top and inside of furniture pieces, items stored in front of walls, things in closets to be painted, etc. Our painters move remaining furniture and cover it with drop cloths or poly-plastic.
    • Protection – Cover all surfaces not being painted (carpet, trim, doors, windows, fixtures, furniture). The goal is to keep drips, spits, spills, tracking, and overspray from getting on adjacent surfaces.
    • Preparation – Fill nail holes and tack holes, fill split nail pops, caulk cracks, and prime water stains and pen marks. If you leave a nail or a hanger, we paint it; if you remove it, we fill the hole. Regarding furniture and other items in the room, you move the little stuff, we will move the big stuff.  
    • Painting – Using professional tools and techniques, we spray, roll, and brush.
    • Processes – Ideally, we paint one area at a time, clean it up, then move to the next area. We will do our best to balance job completion and minimizing the impact this project will have on your daily activities.
    • Completion -  When your project is finished, you will receive an invoice and a customer satisfaction survey.
  • What is the procedure of a typical exterior paint job?
    • Getting Started - You will need to select colors at least one week before painting. Also, replace any rotted siding, install new gutters, clean/treat the roof, etc. before painting. You may also need to trim back vegetation.
    • Cleaning – We apply a mildewcide solution and mild soap to treat algae and mildew growth. Then wash everything to remove residue, dirt, loose paint, etc. This process may leave the exterior of your windows wet and in need of cleaning.
    • Preparation – Loose paint will be scraped and primed and existing caulking will be overlayed. Our team will follow industry standards in preparing your specific type of siding, feel free to ask questions about the specifics of your home during the assessment consultation.
    • Protection – Painters will use plastic, canvas, paper and tape cover all surfaces not being painted.
    • Completion - When your project is finished, you will receive an invoice and a customer satisfaction survey. 
    •  How do we resolve any disagreements?
      • Our hope is that there will not be any disagreements. However, if they arise, please give us a call. It is our goal that you are 100% satisfied with the work provided.